Melbourne customer experience consultancy for franchisees and local businesses
We use behavioural economics to fix the moments that win and keep customers; the first reply, the first visit and the first 90 days. Then we bring in more of them.
Customers rarely leave in one go. They slip away in small moments.
The enquiry that waits a day for a reply. The first visit that feels like everyone else's. The regular who quietly drifts off and never says why.
Every one of them cost you something to win. More ads just pour more customers into the same experience.
Most agencies sell you more leads. We fix what happens to them first.
THNDR Studios is a Melbourne customer experience consultancy for franchisees and local businesses. We use behavioural economics to help you win more customers and keep them longer.
Fix the experience
We mystery shop your business, then train your team on the moments that win customers: the first reply and the first visit.
Keep the customer
The first 90 days decide who stays. Your team learns the check-ins that keep people, and a mystery shop every month keeps the standard up.
Fill the diary
Once the experience holds, we run suburb-level Facebook and Instagram ads to bring in more of the right locals.
Questions owners ask
What does THNDR Studios do?
THNDR Studios is a Melbourne customer experience consultancy for franchisees and local businesses. We use behavioural economics to help you win more customers and keep them longer, then run Facebook and Instagram ads to bring in more.
Do you still run ads?
Yes, as the last step. More customers into a leaky experience just costs you more, so we fix the experience first.
How long until we know it's working?
The 30-day re-shop shows the first change in black and white. For ads, you'll know inside 60 days.